Frequently Asked Questions


  1. General
  2. Sales and delivery
  3. Technical issues
  4. Using the application
  5. Support and contact

Sales and delivery

How much does Fretuoso cost?

The guitar edition is available exclusively through the Apple App Store and pricing varies depending on your country of purchase. For the US market, the app can be purchased for $2.99 (which includes full support for the 6-string guitar). Other instruments are available through an in-app purchase, either individually for $0.99 each or as a discounted bundle for all of them.

Fretuoso provides the same features as its guitar edition, under an alternative pricing model. The app is free to download, and all instruments can be tried for free. They can then be purchased individually or in bulk to unlock their full functionality. Ideal if your main instrument is not the 6-string guitar included with the guitar edition!

How much does Guitar Trainer cost?

The full version is now available entirely FREE OF CHARGE! Please head to the download page for more details.

Guitar Trainer can also be downloaded through BlackBerry App World directly from your BlackBerry smartphone.

How is the Guitar Trainer application delivered ?

Upon purchase, you will be provided with a download code that can be used to install the application on a mobile device. Redeeming a download code is a very simple process that can be achieved directly from your phone in most cases.

Each download code :

  • Is intended for use to install on only ONE device;
  • Never expires until it is first used;
  • Allows several attempts to download;
  • Expires within 24 hours of the first attempt to download;
  • Can be upgraded for free after use if a new minor version of the software is made available.

The best way to ensure that the whole process will succeed with your phone is to try first our free demo download.

Fretuoso is delivered through the Apple App Store and is subject to Apple's policies.

Why would I want more than one download code?

If you're a regular user, you probably don't. However, if you intend to use the game on several cell phones, share it with some friends or family, or are a music teacher who wants to offer it to his/her students, then the cheaper bundle deals might be a good choice.

Also, considering that download codes are not bound to a particular version of the product, you may keep your extra, discounted codes for later usage when a new major version of Guitar Trainer is released. Minor versions typically only include bugfixes and minor enhancements, while major versions have more drastic changes.

The application doesn't work for me. How do I get a refund?

The application is now free, so we no longer process refunds. However, if you bought it before it became free, please follow these steps:

First, please check out our refund policy to see if you would qualify for a refund. If you bought a download from us and were not able to install it on your device, you may use our refund form to apply for a full refund of your purchase.

I have lost my download code. How do I get it back?

You can have a list of all your active download codes emailed to you by using this form.